Office and Operations Manager

Role Summary:

The Office and Operations Manager is responsible for overseeing daily operations across multiple functional teams, ensuring efficiency, compliance, and alignment with company goals. With a strong foundation in accounting, this role bridges operational oversight with financial discipline, managing teams such as call center technicians, asset protection agents, pricebook clerks, retail auditors, and accounts payable staff.

Key Responsibilities:

Operational Oversight:

• Supervise and coordinate activities of call center technicians to ensure service quality and performance metrics are met.
• Oversee asset protection agents to maintain safety, loss prevention, and compliance standards.
• Manage pricebook clerks to ensure accurate and timely updates of product pricing and inventory data.
• Lead retail auditors in conducting store audits, ensuring adherence to operational and financial policies.

Accounting & Financial Management:

• Oversee the accounts payable team, ensuring timely and accurate processing of invoices and payments.
• Support month-end and year-end financial closing activities.
• Collaborate with finance teams to ensure operational expenses are tracked and reported accurately.
• Monitor budget adherence across operational units.

Process Improvement & Compliance:

• Develop and implement operational policies and procedures to improve efficiency and reduce risk.
• Ensure compliance with internal controls, regulatory requirements, and audit standards.
• Identify areas for improvement and lead initiatives to enhance productivity and accountability.

Team Leadership & Communication:

• Provide leadership, coaching, and performance management to direct reports.
• Foster a collaborative and accountable work environment.
• Ensure timely communication and follow-through on operational and financial matters.

Qualifications:

• Bachelor’s degree in Accounting, Business Administration, or related field.
• Minimum 5 years of experience in operations management with accounting responsibilities.
• Strong leadership and team management skills.
• Proficiency in accounting software (e.g., SAP, Oracle, QuickBooks) and MS Office Suite.
• Excellent organizational, analytical, and communication skills.

Preferred Attributes:

• Experience in retail, call center, or multi-unit operations.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines under pressure.