Dispatcher Virtual Assistant

We're looking for someone with excellent spoken English, a warm and confident phone presence, and the drive to turn every inquiry into a booked appointment — with real room to take on more responsibility as you grow with us.

Key Responsibilities:

• Answer incoming customer calls professionally and convert inquiries into scheduled appointments
• Create, update, and dispatch jobs in our field-service management system (Workiz)
• Coordinate schedules between customers and field technicians throughout the day
• Prepare and send estimates and invoices accurately and on time
• Follow up with customers on quotes, appointments, and outstanding items
• Respond to customer messages via text and messaging apps in a timely, friendly manner
• Communicate with technicians to confirm job details, timing, and closings
• Keep customer and job records organized and up to date
• Support light administrative tasks as needed to keep operations running smoothly

Mandatory Skills:

• Excellent spoken and written English with a clear, neutral, customer-friendly phone manner
• Proven experience in dispatching, appointment setting, or phone-based customer service
• Confidence handling inbound and outbound calls and closing/booking appointments
• Comfort learning and working within a field-service CRM (Workiz or similar)
• Strong organizational skills and attention to detail
• Dependable, detail-focused, and able to work independently
• Strong communication skills and a proactive, customer-first attitude

Preferred Skills:

• Experience with Workiz, CallRail, or similar dispatch/CRM and call-tracking tools
• Background supporting a home services, field-service, or trades business (e.g., HVAC, plumbing, garage door, or locksmith)
• Familiarity with preparing and sending estimates and invoices
• Interest in learning marketing and content tasks (social posts, Google Business Profile, review responses) as the role expands
• Comfort using AI tools like ChatGPT to draft and refine content
• Ability to manage multiple tasks and priorities at once

This is a chance to join a close-knit, family-run team where your work directly impacts our growth and every customer's experience. You'll take ownership of a key role, pick up new skills, and grow into expanded responsibilities over time. If you're proactive, dependable, and love helping customers, we'd love to work with you.