Virtual Assistant
ElectricAirportTransfers.com is a reputable limousine and transportation services company based in Australia, offering premium services to clients seeking luxury, comfort, and reliability. We're looking for a skilled and dedicated Virtual Assistant to join our team and provide administrative and customer-facing support to ensure seamless operations for our clients.
Role Overview:As an onsite Virtual Assistant, you will play a key role in supporting our administrative operations, managing customer interactions, and assisting with day-to-day tasks that contribute to the efficiency and success of our business. You will be working closely with our Australian-based team to manage client inquiries, bookings, schedules, and general office administration.
Fluency in G-Suite and Microsoft Office, as well as excellent communication skills, are a must.
Key Responsibilities:
- Manage incoming client inquiries via email, phone, and chat, ensuring exceptional customer service and prompt responses.
- Schedule and coordinate limousine bookings, ensuring all details are confirmed and clients are satisfied.
- Use G-Suite (Google Workspace) and Microsoft Office (Word, Excel, PowerPoint, Outlook) for administrative tasks, including document preparation, reports, and data entry.
- Maintain and update client databases, ensuring accuracy and confidentiality.
- Assist with invoicing and billing tasks, ensuring timely and accurate documentation.
- Handle customer complaints and requests professionally, providing solutions or escalating issues when necessary.
- Organize and manage email correspondence, calendar appointments, and other administrative duties.
- Support the team in creating marketing materials or presentations as needed.
Requirements:
- We require onsite in co-working office in Cebu IT Park 5 days per week (this is not a work from home or remote position).
- Fluent in both written and spoken English.
- Proficient in G-Suite (Google Drive, Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, PowerPoint, Outlook, Gmail.
- WhatsApp business a plus
- iPhone and Android Phone experience a plus
- Must have used a Macbook in previous roles
- At least 2 years of experience in a virtual assistant, appointment setting or customer service role.
- Strong organizational and multitasking skills.
- Ability to work independently and handle multiple tasks with minimal supervision.
- Exceptional communication skills in English, both written and verbal, with a customer-focused mindset.
- Experience in the transportation, hospitality, or similar industries is a plus, but not required.
Preferred Skills:
- Experience with CRM software or booking platforms.
- Familiarity with scheduling and calendar management tools.
- Strong problem-solving and decision-making abilities.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic team in a growing industry.
- Career development opportunities.
- Cowork office space.
- Laptop and iPhone.
Please send your resume, along with a brief cover letter highlighting your relevant experience and skills, to [email address]. Make sure to include "Virtual Assistant Application - [Your Name]" in the subject line. Applications will be reviewed on a rolling basis, so early applications are encouraged.
Join Our Team!If you are an organized, self-motivated individual with a passion for customer service, we’d love to hear from you. Become a part of a fast growing Australian fully electric limousine company and help us deliver top-tier experiences to our clients.