Appointments clerk
Angeles
Job Description
Posted on 12 May 2026
Your responsibilities as an Inbound Sales & Appointment Specialist would be: Act as the first point of contact for inbound enquiries from digital channels such as Google and Meta ads.
Promptly engage new leads to understand their needs and guide them through the booking process.Manage inbound calls in a structured and professional manner.
Convert warm leads into booked appointments with the Founder.
Schedule, confirm, and manage appointments using CRM and calendar systems.
Send reminders and follow-ups to ensure high attendance and reschedule no-shows where needed.
Maintain accurate CRM and patient database records.
Send post-appointment follow-ups, including feedback and review requests.
Assist with email or messaging campaigns for existing patients.
Provide general administrative support to streamline daily operations.
Support basic social media tasks such as scheduling content and responding to comments.
Ensure confidentiality of all patient and business information.
Qualifications/Requirements
Qualifications as an Inbound Sales & Appointment Specialist would be: Graduate of any Bachelor’s degree.
1–2 years of experience in customer service, inbound sales, appointment setting, or call center roles.Strong verbal and written English communication skills with a professional phone manner.
Experience handling inbound calls and leading structured conversations.
Comfortable guiding prospects toward booking appointments.
Familiarity with CRM systems and online calendars (GoHighLevel is a plus).
Tech-savvy and confident using phone, email, CRM, and messaging platforms.
Strong multitasking, organisation, and prioritisation skills.
Proactive, resourceful, and able to work with minimal supervision.
Willingness to learn and adapt beyond scripts to understand patient needs.
Experience in healthcare or patient-facing roles is an advantage.
Work location
ANGELES CITY, PAMPANGA
Remarks
No additional remarks
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