IT Project Coordinator (Account Manager)

Job Summary

He/she drives and manages the relationship with the business and ensures the end-to end delivery of IT business needs from project ideation to implementation, and works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Specific Duties & Responsibilities:

• Align IT plans of business units with the business units’ goals and strategies.
• Conduct regular client touchpoints to provide status of priority projects and BAU requests.
• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
• Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates.
• Handles the assessment and evaluation of BAU system enhancements requested by business units.
• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs.
• Establish collaboration and teamwork with business units, key personnel and stakeholders.

Qualifications:

• 3–5 years of experience in IT project delivery or project management
• Proven experience managing projects using both Agile and Waterfall methodologies
• IT project delivery (successfully delivered projects as a delivery manager or project manager)
• Experience with various project delivery frameworks, including Waterfall and Agile
• Contract management skills (e.g., SOW, MA, MSA/MITA, etc.)
• Presentation skills for engaging stakeholders at various levels (strong written and verbal communication skills)
• Preferred (not required): ITIL, PMP, or PMI certification