Global Collections Lead (Business-to-business Accounts)
ISS STOXX Makati Full-time
Overview
ISS STOXX is growing! We are seeking for a Collections Team Lead to contribute to our expanding success – a self-motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met).This position will also report/work directly with the Collections Head, under the Revenue Control Department.
Responsibilities include but not limited to:
- Assist Collections Manager with setting clear goals and KPIs for the collection staff.
- Coach, mentor, and motivate collections team members in Manila.
- Ability to effectively teach strong negotiation and decision-making skills.
- Oversee day-to-day team’s operation and performance, to include ensuring the process document is followed by the team and feedback is provided.
- Ensure that client communications regarding outstanding debt are effective, clear, and consistent with company policy.
- Delegate tasks & help Collections Manager with regular performance evaluation.
- Assist with collections escalations on Global entities & communicate with clients, to ensure prompt resolution of client payment issues.
- Monitor accounts for potential escalations and investigate historical data to support client communication.
- Ability to handle sensitive issues with both internal and external customers.
- Update account status records and collections efforts in NetSuite.
- Partner with Billing, Cash App and Sales Teams to resolve client issues.
- Assist Collections Manager with any other assigned ad hoc duties.
Qualifications
Training & Experience:
- Bachelor’s degree graduate (preferably any Finance/Accounting related course).
- Has at least 6 years of relevant B2B (Business-to-business) Collections Experience; knowledge in Skip Tracing is a plus.
- With at least 3 years' leader ship or supervisory experience in handing a B2B (Business-to-business) Collections team.
- Strong MS Office (especially in Excel) skills required
- Knowledge in working with or using NetSuite, SAP and/or Salesforce.
- Fluency in English is essential (able to communicate clearly and professionally verbally and in writing).
- Extremely organized, detail -oriented with strong decision-making & conflict resolution skills.
Work Location & Schedule:
- Amenable to work in Ayala Ave., Makati City on a permanent midshift schedule (3 PM- 12 AM, Manila Time)
- Amenable to follow a hybrid work set-up (3x work onsite per week, Monday to Friday)
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