Accounting Associate (Billing and Collections)

Job Objective

The Billing and Collections Associate is responsible for ensuring the timely and accurate preparation of customer billings, monitoring accounts receivable, and collecting outstanding payments. The role focuses on maintaining healthy cash flow by following up on overdue accounts, resolving billing concerns, and ensuring accurate recording of customer transactions while providing excellent customer service.

Key Responsibilities

• Prepare, review, and issue accurate invoices and billing statements to clients.
• Ensure all billings are processed in accordance with company policies and agreed payment terms.
• Verify billing information and resolve discrepancies before invoice issuance.
• Maintain organized and accurate billing records.

• Monitor accounts receivable and follow up with clients regarding outstanding balances.
• Contact customers through phone calls, emails, or other communication channels to facilitate timely collections.
• Negotiate payment arrangements, when necessary, in accordance with company policies.
• Escalate delinquent accounts and collection concerns to the appropriate personnel.

• Record customer payments accurately and apply them to the appropriate accounts.
• Reconcile customer accounts and investigate payment discrepancies.
• Prepare aging reports and monitor overdue accounts.
• Maintain accurate and updated accounts receivable records.

• Respond promptly to client inquiries related to billing, payments, and account balances.
• Coordinate with internal departments to resolve billing and collection concerns.
• Build and maintain positive working relationships with clients while ensuring professional collection practices.

• Prepare regular billing, collections, and accounts receivable reports.
• Support month-end closing activities related to receivables.
• Ensure compliance with company policies and accounting procedures.
• Assist during internal and external audits by providing required documentation.

• Recommend process improvements to enhance billing and collection efficiency.
• Perform other duties that may be assigned by management.

• Bachelor's degree in Accounting, Finance, or a related field.
• At least one (1) year of experience in Billing, Collections, Accounts Receivable, or a related accounting role.
• Experience in handling customer accounts, invoicing, and collection activities.
• Proficient in Microsoft Office applications, particularly Excel; experience with accounting or ERP systems is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to professionally handle client concerns.
• High level of accuracy, attention to detail, and integrity in handling financial information.
• Ability to work independently, prioritize tasks, and meet deadlines.