Financial Services Admin I (AR Collections) - Hybrid

Job Summary:

This position will report to the Supervisor of Financial Services.

Job Details:

• Hybrid Setup: Once a week in office schedule (every Friday)
• Robinsons CyberOmega, Ortigas, Pasig
• Monday to Friday | 10 PM to 7 AM Manila Time

Responsibilities:

• Manage an assigned portfolio of client AR for Portal upload and Credit Re-Bill requests.
• Call/E-Mail internal client to get resolutions on issues on the invoices to ensure timely manner on billing of invoices.
• This Representative’s portfolio is composed of simple to Mid-complex accounts.
• Provide required billing resolution for assigned Credit Re-Bill portfolio/ Worklists.
• Ability to successfully meet client Portal billing requirements.
• Must be able to complete assigned tasks in a specified time frame.
• Email Insight internal customer to get clarification or approval on the request based on the approval Matrix.
• Keep detailed record/status of their ongoing Portal upload efforts and Credit Re-Bill request.
• Monitor the FSA mailbox and review the assigned Credit Re-Bill request.
• Must be able to effectively communicate with clients and fellow Insight teammates. Must meet SLA’s (Service Level Agreements) within Insight internal clients.
• Must maintain their portfolio goals aligned to departmental insight Global standards.
• Notify FSR if they experience any difficulties in uploading invoices to portal to make some adjustments or recommendations on how to proceed.
• Sort and file correspondence.
• Other duties as assigned.

Requirements:

• High school diploma or general education degree (GED). Some college education preferred.
• 6 mons - 1 year previous Admin and collections experience required and/or training; or equivalent combination of education and experience.
• Preferably experience supporting or working in Billing Portal, ARIBA and SAP.
• Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations.
• Ability to write basic reports and business correspondence.
• Must possess the ability to effectively present information and communicate, both orally and in written form, with clients and fellow Insight teammates.
• Must possess basic knowledge of Billing and Collection procedures.
• Ability to develop rapport and drive customer service within the Insight internal clients.
• Must be able to complete assigned tasks in a specified time frame.
• Must be able to effectively communicate with clients and fellow Insight teammates.
• Must meet SLA’s (Service Level Agreements) with sales and clients.
• Must maintain their portfolio workload or predetermined departmental standards.