Call center agent

Job Description

• Collaborates with project stakeholders to ascertain product and technical requirements
• Comprehend customer, business, and technical requirements to formulate effective test plans and cases
• Design, implement, and execute functional, system integration, end-to-end, regression, and automated tests to ensure the highest standards of product quality
• Develop testing programs that address areas such as databases, impacts, software scenarios, regression, negative testing, error or bug retesting, and usability.
• Estimate, prioritize, plan, and coordinate testing activities, ensuring thorough test case reviews
• Evaluate the automation framework implementation and provide strategic recommendations to enhance coverage and minimize redundancy
• Analyze test results, identify defects, and collaborate with development teams to resolve issues
• Oversee defect tracking processes, including the identification, logging, retesting, and closure of defects
• Collaborate closely with developers to analyze the root cause of defects and track quality assurance metrics, such as defect densities and open defect counts
• Engage with engineering teams to ensure comprehensive features and cross-feature integration, as well as comprehensive end-to-end testing, thereby ensuring optimal test coverage
• Supervise the continuous quality assurance of technology products and devise strategies to elevate their quality
• Relentlessly seek opportunities to refine, optimize, and simplify existing testing processes and methodologies, employing automation wherever practicable
• Instruct new team members in quality assurance processes and tools, including TestCafe with TypeScript for UI and API automation testing, qTest for test management, and version control tools such as Azure DevOps and Git Hub
• Conduct thorough reviews of software documentation to ensure technical accuracy, compliance, completeness, and to identify and mitigate potential risks
• Execute responsibilities in accordance with the plan, ensuring quality demonstrations and obtaining necessary sign-offs
• Build strong working relationships with cross department teams and needs excellent interpersonal skills, including strong written and oral communication and active listening skills
• Demonstrated commitment to regular, punctual attendance, including availability to work nights and weekends as needed

Qualifications/Requirements

• Bachelor's Degree in a science, engineering, or computing-related field, or equivalent experience
• 6+ years of software testing and automation experience in SAfe Agile environments
• Exhibit advanced proficiency in automated testing tools, TestCafe framework or similar technologies
• Strong understanding of software QA methodologies, automation testing, tools, and processes
• Extensive experience in MS SQL and Oracle, utilizing automation tools such as SQL Server Migration Assistant (SSMA), SoftTree SQL Assistant, and Aqua Data Studio for database testing and optimization processes
• Proficient in one or more programming and scripting languages, such as JavaScript, TypeScript, Java, Python
• Extensive experience in API testing and automation using tools such as Postman, SOAP UI, and Rest Sharp
• Experience in integrating automation with CI/CD pipelines, utilizing version control tools such as Azure DevOps and GitHub
• Extensive experience with cloud platforms such as Microsoft Azure
• Experience collaborating with multiple and/or remote teams across different time zones
• Well-versed in Agile practices and Test-Driven Development techniques
• Proven track record in Agile/Scrum development processes.
• Focused on delivery with respect to time, scope, and quality
• Excellent communication, analytical, and troubleshooting skills

Intended period of employment: 2 years

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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