Call center agent
Quezon City
Job Description
Posted on 25 August 2025
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and/or outbound calls, provide product and service information, resolve customer issues, and ensure high levels of customer satisfaction.This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionallyMake outbound calls to follow up on customer requests or conduct surveys (if applicable)
Identify customer needs and provide accurate information regarding products, services, or policies
Resolve customer complaints efficiently and escalate complex issues when necessary
Document all customer interactions accurately in the CRM system
Maintain a positive, empathetic, and professional attitude toward customers at all times
Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality standards
Collaborate with team members and other departments to improve the customer experience
Stay informed about product updates, system changes, and promotional offers
Qualifications/Requirements
Requirements: Bachelor's Degree w/o BPO experience or Senior/High school diploma w/ 1 year BPO experience
Proven customer service or call center experience preferredExcellent verbal and written communication skills
Strong active listening and problem-solving abilities
Ability to remain calm and professional in stressful situations
Basic computer literacy and familiarity with CRM systems and call center equipment
Flexibility to work in shifts, including evenings, weekends, or holidays if required
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
Apply now
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