Order Entry Specialist - Quezon City
Quezon City Full-time
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit.
The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.
But at ABB, you'll never run alone. Run what runs the world.
This Position reports to: Customer Operations Manager
Your role and responsibilities
You will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders.You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.
This role is contributing to the Smart Power/Smart Building Commercial Operations, Electrification in APAC and India. Main stakeholders are Marketing & Sales.
In this role, you'll help run what runs the world, by taking meaningful work that drives real impact.- Work model: HYBRID #LI-Hybrid
- Ensuring proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information.
- Securing clean order entry as per the relevant requirements, including prices, spike quantities, dates, customer, and company data, etc., enabling seamless order execution in the system.
- Liaising with customers in case of inexecutable request dates or quantities to ensure on-time delivery aligned with customer needs.
- Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
- You are highly skilled in and deeply engaged with Customers interactions and the industrial & automation market.
- Ability to demonstrate your experience in manage complex workflow and deliver exceptional client satisfaction with minimum 2 years of experience in Order Entry or Order Management or Customer Service role.
- Possess an enhanced knowledge of SAP and Salesforce, and are highly adept in Microsoft Excel and Office applications, enabling you to streamline operations and support data-driven decision-marking.
- You are passionate about process improvement and bring an innovation mindset to dynamic, customer-facing roles.
- Degree in any field, preferable supply chain and have a demonstrated track record of applying this knowledge in real-world business environments.
- Fluent in English, both spoken and written.
- You are flexible and capable of working across different time zones, providing seamless support to overseas counterparts.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.
The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
#ABBCareers #RunwithABB #Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Manila, 10 km from Quezon City
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• Work model: HYBRID #LI-Hybrid
• Ensuring proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information.
• Securing clean order entry as per the relevant...
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