Application Support Engineer (Microsoft Power Business Intelligence (BI))

Job Description

• Coordinates across support teams to swiftly resolve disruptions to Power BI services, performs root cause analysis, and implements preventative measures.
• Approves production readiness of Power BI solutions and application deployments.
• Reviews performance trends across the broader technology portfolio and initiates actions to address areas at risk for potential impacts.
• Demonstrates deep understanding of Power BI platform components, including workspace management, report development, and dashboard optimization, parameters, Power BI gateway configuration, license management
• Administers processes related to code management and deployment, leveraging automation tools such as Python, Terraform, and Ansible.
• Provides feedback and mentoring to team members, ensuring adherence to best practices and policies.
• May lead initiatives of varying degrees of complexity, including platform upgrades, migrations, and performance tuning projects.
• Participates in an on-call rotation to ensure timely resolution of critical issues.
• Stays abreast of industry trends and technologies, proactively recommending improvements to the platform.
• Evaluates capacity utilization and initiates projects to address areas of excess and shortages.
• Engages with various teams to implement performance tuning recommendations and optimize platform operations.

• Bachelor's degree or the equivalent combination of education and relevant experience.
• 3+ years of total relevant work experience in Power BI Administration.
• In-depth knowledge of Power BI tools, including workspace management, report development, and dashboard optimization.
• Proficiency in code migration across environments (Development to Test, Staging to Prod etc.) via automation for automation and deployment. (python ansible etc.)
• Strong analytical skills for investigating and resolving platform issues, including root cause analysis.
• Excellent communication skills (both verbal and written) that can be tailored depending on the audience (from technical teams to senior management).
• Ability to participate in off-hour work, including scheduled on-call rotations.
• Demonstrated ability to work independently as well as lead others, including implementing new technology or leading critical situation calls to resolve incidents effectively.
• Strong attention to detail, accuracy, and timeliness.

• Power BI platform Administration and Optimization
• Microsoft Fabric administration

• Experience with other business intelligence tools such as Qlik, MicroStrategy, or Business Objects.
• Familiarity with cloud platforms such as AWS for hosting and managing services.
• Knowledge of statistical models for problem analysis.
• Incident and problem management experience.
• Automation tools such as Python, Terraform, and Ansible.

Number of years experiences needed: 3+ Years Relevant Experience

• No. of hours per week: 45 hours
• Shift Schedule: US hours, 8AM to 6PM ET
• Work Set up: Hybrid
• Number of days in a week for onsite sched: 2x a week
• Project Location (During onsite): Mandaluyong, Robinsons Cybergate Tower 2