Electrical Engineer
BrandLink Tarlac Full-time
Key Responsibilities:
- Provide technical support to customers regarding solar panel systems and other related products
- Assist clients via phone, chat, and email in a timely and professional manner
- Troubleshoot system errors, performance issues, and basic electrical faults
- Interpret technical documentation and explain concepts clearly to customers
- Escalate complex issues to the appropriate department or senior engineers
- Document customer interactions and resolutions in the support system
- Stay updated with new solar technologies, products, and services
- Maintain a high level of customer satisfaction by providing quality service and solutions
Qualifications:
- Bachelor’s Degree in Electrical Engineering (Required)
- Knowledge or experience with solar panels/solar energy systems (Strongly preferred)
- At least 1 year of technical support or customer service experience in a BPO or engineering-related environment
- Strong communication skills in English (written and verbal)
- Ability to work in a fast-paced and team-oriented environment
- Excellent problem-solving and multitasking abilities
- Proficiency with basic computer systems and CRM tools
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