Manila - Customer Service Admin

Employment Type: Full-Time

We are looking for a Customer Service Admin to support a global health brand in providing world-class service and administrative support. As a core part of the Customer Experience team, you’ll play a key role in helping sales reps and customers by managing order processing, account setup, product inquiries, and email/chat-based communications.

Key Responsibilities:

• Provide administrative support to the outside sales team
• Process orders (retail, wholesale, samples, literature) using D365 and Mi9
• Respond to customer queries via email, chat, and online forms
• Manage returns, credits, and address changes with high accuracy
• Support distributor and commercial account communication
• Maintain CRM data in Salesforce and Outreach
• Run sales and service activity reports
• Assist with tasks such as tax certificate validation and account creation
• Participate in ongoing training and team initiatives
• Upsell monthly promotions and assist with customer product education

Qualifications:

• Bachelor's degree preferred
• 1–2 years experience in customer service or administrative roles
• Experience with order fulfillment or CRM systems is a plus
• Excellent English communication and documentation skills
• Ability to multitask in a fast-paced, remote work environment
• High attention to detail and accuracy

• Fully remote with local team support and training
• Be part of an international service team
• Growth opportunities within a dynamic and supportive environment