Customer Service Representative (ZR_25299_JOB)

This is a remote position.

Schedule:

• Monday thru Friday 8 am-5 pm California Time

About Us:

We are a high-touch concierge service that supports contractors with product sourcing, order coordination, vendor communication, and issue resolution. Our goal is to reduce time spent tracking down information and ensure a seamless procurement experience.

Job Summary:

We’re seeking a proactive and detail-oriented Customer Service Representative to support our team by owning follow-up communications with customers and vendors after ticket submission. This role ensures issues are resolved and value is captured and communicated.

• Follow up on our team's tickets to confirm resolution and capture final outcomes.
• Communicate with customers (contractors and suppliers) via email, phone, or text to provide status updates, request additional information, and ensure satisfaction.
• Collaborate with sourcing and vendor teams to verify pricing and orders, confirm shipping timelines, or escalate issues.
• Track and document ticket outcomes, value delivered, and any customer feedback.
• Send follow-up surveys and ensure responses are tied to the correct ticket.
• Identify repeatable questions or requests to help improve the team's knowledge base and processes.
• Ensure timely closure of tickets with clear communication and proper handoff if further action is needed.

• 2+ years of experience in customer service, account coordination, or order support roles.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail and ability to manage multiple follow-ups at once.
• Experience with ticketing systems, CRM tools (e.g., HubSpot), and collaborative work environments.
• A proactive mindset with a passion for supporting others and problem-solving.
• Experience in construction, electrical, HVAC, or a supplier/distributor role is a plus.
• Tech-savvy and comfortable learning new tools quickly.

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

ZR_25299_JOB