[ref. d80988322] Workforce Supervisor
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Workforce Supervisor
At Acquire Intelligence , our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!- HMO coverage for you and your family
- Yearly Kick-Off Parties with major giveaways (like the car in 2024!)
- Get recognized through our 'Value Awards'
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
As a Workforce Supervisor, you'll be a champion in your field, playing a vital role in our operational success. You will manage and direct the daily activities of your workforce team, which may include intraday management, reporting, planning, scheduling, and capacity planning.Your leadership and decision-making skills will ensure optimal staffing and efficiency across operations.
YOUR DAILY RESPONSIBILITIES
- Manage and direct daily activities of workforce teams (intraday, reporting, planning and scheduling, and capacity planning)
- Supervise, plan, and manage call center-related functions
- Provide supervision, coaching, training, performance reviews, and disciplinary actions as needed
- Act as a subject matter expert, responding to queries related to call center operations and workforce functions
- Support team development through training and skill enhancement
- Monitor, measure, and evaluate analyst performance to ensure efficiency
- Maintain and update on-call and key personnel schedules
- Oversee database updates and activities related to equipment maintenance
- Prepare schedules and monitor attendance, breaks, and shifts
- Communicate updates, successes, and opportunities to the Workforce Manager
- Ensure compliance with company policies and procedures
- Provide forecasting and scheduling support
- Execute staffing plans and adjust based on forecast demand and business needs
- Coordinate with Operations and HR to manage leaves and staffing gaps
- Perform other duties as assigned
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever - Smart questions spark smart solutions
- Entrepreneurial Energy - Think like an owner. Solve like a founder
- Fast with Intent - We move fast and deliver real results
- Laugh and Learn - We don't take ourselves too seriously, just our results
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!