Express Hiring - Call Center Agent - Retail Account (B)
Caldwell Communications Cebu
Call Center Agent - Retail Account
Cebu City | Onsite
Cebu City | Onsite
Caldwell Communications
Job Description:
We are hiring Call Center Agents to assist shoppers with inquiries, purchases, returns, and general account concerns while providing excellent customer service.
Responsibilities:- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist customers with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex concerns to supervisors when necessary
- Meet quality, productivity, and customer satisfaction standards
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
- At least a High School or Senior High School graduate
- Strong English communication skills
- Customer-focused and detail-oriented
- Basic computer and multitasking skills
- Willing to work onsite in Cebu City
Golden Dragon Motor Sales CorpCebu City
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Caldwell CommunicationsCebu City
CALL CENTER AGENT
Cebu City | Onsite
Job Summary:
We are seeking dedicated and customer-oriented individuals to join our team as Call Center Agents. In this role, you will assist customers by handling inquiries, providing accurate information...
Cebu City
Job Description
Posted on 28 May 2026
Key Responsibilities:
Taking calls according to policies, procedures, and standards with defined quality
Handling customer's concerns, queries, and complaints
Staying updated with company policies and...