Voice & Non-Voice Accounts | Virtual Hiring | No Mock Call Needed
Mandaue Full-time
About us
VVS. International Medical Center is a leading healthcare organisation committed to delivering exceptional medical services and patient care. Our mission is to provide high-quality healthcare solutions whilst maintaining the highest standards of professionalism and compassion.We pride ourselves on building a supportive work environment where our team members can thrive and make a meaningful difference in patients' lives.
About the role
We are seeking dedicated and customer-focused professionals to join our Voice and Non-Voice Accounts team at VVS. International Medical Center. This is a full-time position based in Mandaue City, Cebu, offering an excellent opportunity to work in a dynamic healthcare environment.As a Voice and Non-Voice Accounts representative, you will play a crucial role in delivering outstanding customer service across multiple communication channels, supporting our medical centre's commitment to patient satisfaction and operational excellence.
This role is ideal for individuals who are passionate about helping others and thrive in fast-paced customer service environments. Virtual hiring is available, and no mock call is required during the recruitment process.
Key responsibilities- Handle inbound and outbound customer inquiries via phone, email, chat, and other communication channels
- Provide accurate information about medical services, appointment scheduling, and healthcare procedures
- Respond promptly to customer concerns and complaints with professionalism and empathy
- Process administrative tasks including patient registrations, billing inquiries, and appointment confirmations
- Maintain detailed and accurate records of customer interactions and transactions
- Follow established protocols and procedures to ensure compliance with healthcare standards and data protection regulations
- Collaborate with internal teams to resolve complex issues and escalate matters when necessary
- Meet or exceed established service level agreements and performance targets
- Contribute to continuous improvement initiatives and provide feedback for service enhancement
- High school diploma or equivalent qualification as a minimum requirement
- Excellent communication skills in English, both written and verbal
- Strong listening and problem-solving abilities with a customer-first mindset
- Proficiency in using computer systems, email platforms, and customer service software
- Ability to multitask effectively and manage time efficiently in a busy environment
- Patience and empathy when dealing with customers in healthcare settings
- Reliability and commitment to meeting performance targets and attendance standards
- Previous customer service experience in a healthcare or similar professional environment is preferred
- Familiarity with medical terminology and healthcare procedures is advantageous but not essential
What we offer
At VVS. International Medical Center, we are committed to supporting the wellbeing and professional development of our team members. We offer competitive compensation packages, comprehensive benefits including health and wellness programmes, and opportunities for career growth within a respected healthcare organisation.Our supportive work culture emphasises work-life balance, and we provide training and development opportunities to help you excel in your role. We celebrate our diverse workforce and encourage applications from all qualified candidates. If you require any adjustments or alternative arrangements during the recruitment process, we welcome hearing from you.
Apply now
If you are enthusiastic about delivering exceptional customer service in a healthcare setting and meet the qualifications outlined above, we would love to hear from you. Please submit your application at your earliest convenience to join the VVS.International Medical Center team. Virtual hiring is available, making it convenient for you to participate in our recruitment process regardless of your location.
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