Technical Support Specialist

apartmentVurke Inc placeDumaguete calendar_month4/14/26

Location: Philippines
Job Type: Full-Time
Experience Required: 1 to 4 years

Eligibility: Male/Female both can apply

Role Description

We are seeking a Technical Support Specialist to provide first-line and second-line support for users experiencing software, hardware, application, or access-related issues. This role involves troubleshooting, documenting incidents, guiding users through solutions, and escalating more advanced issues to the relevant technical teams.
You will play an important role in maintaining a positive user experience while ensuring that technical problems are handled in a professional and structured way. This is a strong fit for candidates who are technically curious, service-oriented, and able to explain technical matters clearly to non-technical users.

The Philippines has strong hiring depth here because the country's IT-BPM industry includes a large base of customer and technical support delivery.

Key Responsibilities

Respond to user-reported technical issues
Troubleshoot application, account, and device problems
Guide users through resolution steps
Escalate advanced incidents to specialist teams
Record support cases and update ticket status
Support service-level targets and issue follow-up
Contribute to knowledge base and support documentation

Required Skills

Technical troubleshooting
Clear verbal and written communication
Customer support mindset
Ticketing tool familiarity
Basic networking or software knowledge
Patience and professionalism
Documentation skills
Analytical thinking

starFeatured

Project Manager

apartmentAYUDA Business Management Solutions IncplaceDumaguete

value, market positioning, and operational objectives • Provide clear reporting to ownership on progress, risks, and financial performance Planning, Design & Regulatory Management: • Coordinate architects, planners, engineers, and specialist...

business_centerHigh salary

Project Accountant

apartmentMichigan SolutionsplaceDumaguete

Job Functions: • Prepare and submit weekly payment requests to the main office, and ensure proper liquidation after payments are processed. • Manage and safeguard the office petty cash, including monitoring all cash inflows and outflows. • Ensure...

check_circleNew offer

Cheese maker

placeDumaguete

Job Description Posted on 23 April 2026 Job description: Career Opening: Cheese Maker in Dumaguete, Negros Oriental We are hiring for the role of a Cheese Maker for one of our subsidiaries, known for producing high-quality Bulgarian carabao’s milk...