Makati - Customer Service Representative

About the Company

Our company provides the right talent to deliver exceptional service and support to our outsourcing partners. With an experienced management team, a genuine energy for positive, quantitative results and a focus on daily deliverables, we consistently strive to meet and exceed our customer’s expectations.

We offer highly customizable business arrangements to support and meet the growing needs of international partners. We are proud to be a fast-growing IT and outsourcing that actively invests in its people to ensure continuous growth and improvement in every team member that translates into high quality results for every client.

Role Overview:

Customer Service Representative

The customer service representative’s main task is to respond to customer inquiries via different communication channels to support and respond related to the products and services we offer. This position also required to collaborate closely with other teams to ensure seamless customer experience and contribute to the overall success of the company.

Main Responsibilities:

• Identify and assess customers' needs to achieve satisfaction.
• Handle inquiries and/or complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution in a timely manner.
• Keep records of customer interactions, process customer accounts, and file documents.
• Make an upsell, encourage client retention, and introduce promotional campaigns to clients and player base.
• Provide excellent Customer Care service to company’s clients and accounts.
• Ensure adherence to company policies, procedures and practices
• Demonstrate a high level of empathy during the interactions with the caller.
• Be part of the training system of new employees and inform them about the policies on customer handling.
• To understand the need for and maintain strict confidentiality at all times.

Requirements:

• College level, Grade 12 or vocational course
• Previous call center-based Customer Service or sales experience is an advantage
• Can show experience of customer facing problem solving, negotiation, objection handing
• Must be able to work Shifting schedule, including weekend and holiday work schedules
• Applicants must be willing to work onsite in Makati.

Desirable Attitudes:

• Positive and engaging personality
• Enthusiastic, energetic and self-motivated
• Ability to multi task and work independently with little supervision
• Committed to providing a high level of customer service

Technical Skills/Abilities:

• Keen attention to details when completing any task
• Strong analytical approach to problem solving
• Sound ability with account profiling abilities
• Tech Savvy
• Knowledge of online gaming services is preferred but not required

Communications Abilities/Experience:

• Fluent and clearly understandable English and Tagalog speaking is a key requirement (both verbal and written)