Credit Liaison Officer (Customer Service) | AU Financial Services | Day Shift

Schedule: Monday-Friday, 6:00 AM - 3:00 PM Manila Time

Location: Cebu City

Make your next big career move by applying as KMC Solutions' next CREDIT LIAISON

OFFICER!

• Answering inbound calls, review of customer file notes, providing updates to creditors where possible or directing calls to appropriate team members
• Assisting with processing client debt solution applications, including the confirmation of outstanding creditor account details, preparation of confirmation sheets & maintenance of file workpapers
• Maintenance and data entry of information into our CRM
• Verification of client details with creditors
• Liaison with creditors for follow up of outstanding information and supporting documentation

• Ideally the candidate must have previous experience in the debt/finance industry in a collections/account receivable team
• Genuinely find satisfaction in assisting people who are experiencing financial distress
• A strong focus on providing outstanding customer service
• Computer literacy (extremely proficient with Microsoft Office - SharePoint, Word, Excel & Outlook, as well as Adobe Acrobat)
• Exceptionally high communication skills, both written and spoken (English)
• Able to manage time without micro management and multitask where required
• Stable working history
• Able to work well in a team environment and follow directions of team leader
• Enthusiastic and reliable
• Preferably with experience in Collections and Insolvency background
• At least 2 years BPO experience

• Comprehensive HMO coverage
• Exciting learning and career growth opportunities
• Seamless HR experience with Cloud HR (Sprout)
• Above-standard leave benefits

Make your next big career move by applying at KMC Solutions!

Recognized as one of the Best Workplaces in the Philippines and certified by the global authority on workplace culture as a Great Place To Work.