Systems Administrator
TELUS International Philippines Inc. Manila
Job Description
- With experience in supporting complex technical environments
- Network service experience with DNS Management, Network Switching & Routing, and Virtual networking technologies (VMWare, ESX, NSX, NSX-T)
- Experience in various flavours of Unix, Linux, and Windows Operating Systems
- Experience in virtual and distributed storage solutions
- Flexibility to work rotating shifts (including evenings and weekends), supporting 24x7x365 support availability
- Keen desire to measure and improve processes and systems
- Strong analytical, problem solving and troubleshooting skills
- The flexibility to change as the business needs evolve
- A degree or certificate in Computer Science or Engineering
- 1 or more of the following: Cisco Network Certification(s), Certificate in Microsoft solutions, Linux Certification(s), UNIX Certification(s), GCP/AWS/Azure certifications, VMWare ESX, NSX certifications
- Using operational dashboards and ticketing systems to monitor events occurring on our Unix, Linux, Windows, public and private cloud platforms, and network devices
- Ensuring all incidents are properly managed by either direct-resolution or proper escalation to the next level of support
- Handling customer-driven Domain Name System (DNS) change requests according to our change management practices
- Ensure that all customer-impacting events are managed according to our Service Level Agreements
- Identifying and escalating when support processes are in need of updating
- Taking your turn at coordinating team activities as a Prime during scheduled shifts
Outsourcea Services IncorporatedPasay, 6 km from Manila
Here’s the cleaned version without icons:
SYSTEMS ADMINISTRATOR (L1, L2 and L 3)
FULL-TIME REMOTE (Work from Home) - AFTER 2 WEEKS OF IN-OFFICE TRAINING
Key Responsibilities
• Continuously monitor...
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