Technical Writer

• Must be amenable to work on Night shift
• Must be amenable to work in Makati City
• Must be amenable to work in a hybrid setup

Job Description:

The Technical Writer is part of a larger product operations’ technical writing team and is responsible for the content and the accuracy of technical documentation and instructional material related to software payment products, functions, and capabilities in a digital environment.

• Responsible for end user product documentation in collaboration with an Agile team.
• Writing clear and concise instructional and payment API documentation for customer integration partners and external developer audiences.
• Working with product, UX and developers to shape the entirety of the product and digital experience.

Skills:

• Experience in Developer Portal / API Skills – Highly preferred
• Understanding of electronic transaction processing; FinTech industry knowledge is highly preferable.
• Experience writing common forms of developer documentation (API reference, integration content, digital customer guides).

Nice-to-have/Advantage:

• Here's what our ideal candidate has:
• Bachelor’s degree in communications, journalism, marketing, computer sciences preferred.
• Five (5) years of experience in software technical writing (preferably in the financial technology industry).
• Two years of experience documenting APIs.
• Experience working on Agile teams.
• An ability to communicate effectively in writing as appropriate for the needs of the intended audiences.
• Experience working in a digital writing environment with evolving processes, applications, and platforms.
• Ability to handle multiple deadlines and/or products at the same time.
• Experience working directly with developers, architects, solutions engineers, product managers, and other stakeholders to help document (and define) new products and features.
• Proficiency in mark down language (basic HTML a plus).
• Proficiency in working in a content management system (Adobe Experience Manager, Drupal).
• Proficiency working in a backlog management tool (Jira, VersionOne).
• Working knowledge of communications style guides (preferably Microsoft Manual of Style, AP Style Guide). Is an enthusiastic, proactive person, who professionally conducts themselves as a reliable member of the overall product technical writing team.