Technical Writer - 12V Specialist
Are you passionate about 12V systems, camping, and delivering exceptional customer experiences?
Kickass Products believes that adventure shouldn't come at the cost of comfort. Established in 2007, we operate in Australia, the USA, and China, specialising in innovative 12V power solutions for the 4x4, caravan, and camping industry. We manufacture high-quality battery systems and develop essential products and appliances, including charging systems and inverters, to ensure a seamless off-grid experience.
As a rapidly growing company, we foster a fun and dynamic work environment, reflected in our diverse activities, such as our own music festival and rally racing team. At Kickass Products, we empower your travels and adventures with the comforts of home, no matter where the road takes you.Join us as we make off-grid living an enjoyable reality!
What You'll Be Doing:
- Write user manuals, quick-start guides, FAQs, and support docs for new and existing products.
- Develop internal training documents and onboarding guides to help staff understand and explain products confidently – from retail teams to customer support.
- Work with our product, engineering, and customer experience teams to unpack the tech and translate it into helpful, on-brand content.
- Use AI tools (like ChatGPT and our internal systems) to streamline drafting, formatting, and structuring – you’ll guide the AI, not the other way around.
- Brief or create visual content such as diagrams, wiring schematics, and installation guides.
- Stay aligned with product launch timelines and ensure documentation is accurate, easy-to-follow, and always up to date.
- Exceptional written communication – clear, concise, and easy to understand.
- Experience writing technical documentation, product manuals, or instructional content.
- Strong understanding (or keen interest) in 12V power systems, solar setups, and off-grid tech.
- Ability to break down complex setups for both end users and internal teams.
- Familiarity with tools like Canva, Adobe Acrobat, InDesign, and Google Docs.
- Confident working with AI tools to enhance efficiency and clarity in your content.
- You’ve worked in camping, 4WD, solar, or adventure gear industries.
- You’ve created training materials or knowledge base content for internal teams.
- You’ve wired up your own 12V system – or at least watched a few KickAss how-to vids and thought, “I got this.”
- You have car audio install experience / knowledge
Why Join Us?
Be part of a team that values innovation, customer focus, and a love for adventure. At KickAss Products, your work will directly impact how customers connect with our brand and products.