Virtual Assistant (General / Executive)

About Goodman Tech BPO OPC

We are growing fast and building a talent pool of dedicated professionals to serve North American clients across multiple verticals.

Role Overview

We are looking for a proactive, organized, and reliable Virtual Assistant to support Canadian and US small-to-medium business clients through our Back Office as a Service (BaaS) division. You will be a dedicated resource for one client account — handling their day-to-day administrative tasks and acting as an extension of their team, fully managed on our end.

• Manage client email inbox — sort, respond, flag, and organize communications
• Handle calendar management, appointment scheduling, and meeting coordination
• Prepare, format, and organize documents, reports, and presentations
• Perform accurate data entry and maintain organized digital files
• Handle client follow-up communications and correspondence
• Coordinate and track tasks across projects using tools like Asana, Monday.com, or Notion
• Research and compile information as requested by the client
• Handle basic CRM updates and contact management
• Support onboarding coordination for new clients or team members
• Manage general administrative tasks as assigned by the client

• 1–3 years of experience as a Virtual Assistant, Executive Assistant, or Administrative Assistant
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar) and/or Microsoft 365
• Experience with project management tools such as Asana, Monday.com, Notion, or Trello
• Strong written and verbal English communication skills — clear, professional, and concise
• Excellent organizational skills and ability to manage multiple tasks simultaneously
• High attention to detail and ability to follow instructions precisely
• Proactive attitude — able to anticipate needs and work independently
• Willingness to work night shifts aligned with EST/CST/PST business hours
• Reliable internet connection and quiet, professional work environment

• Experience working with Canadian or US-based clients in a BPO or remote setup
• Familiarity with CRM tools such as HubSpot, Salesforce, or Zoho
• Experience supporting real estate, mortgage, insurance, or professional services clients
• Background in business administration or a related field
• Basic graphic design skills using Canva

• Inbox response and organization completed within agreed daily turnaround
• Zero missed appointments or scheduling conflicts
• All assigned tasks logged and updated in project management tool daily
• Client satisfaction score maintained at 4.5/5 or higher
• 100% on-time delivery of recurring administrative tasks

• Monthly basic salary commensurate with experience
• Performance-based incentives and bonuses
• Government-mandated benefits — SSS, PhilHealth, Pag-IBIG, 13th month pay
• Paid leaves in accordance with company policy
• Clear career growth path within the BaaS division
• Exposure to North American business practices and clients
• Modern BGC office environment with hybrid setup option upon proven performance
• Training and development support

This is not a call centre role. You will be working directly with real North American business owners and their teams — dedicated to one account, valued as a core part of their operations, and supported by a growing company that invests in your career.