Systems Specialist

What you'll do:

Also, you will conduct distributor systems assessment every quarter in line with the company’s standard operating procedures.

• Installs and supports sales distribution programs
• Ensures the latest versions are deployed across distributor areas.
• Trains staff and distributor teams on software use and Standard Operating Procedures.
• Tests and debugs programs with developers; verifies pre-deployment data conversion
• Prepares and tests hardware/software for deployment.
• Installs software, configures workstations, and network infrastructure.
• Maintains equipment

• Establishes and recommends system usage.
• Maintains system master files and cascades updates

• Provides input on system improvements.
• Coordinates bug fixes and patch updates with developers and distributors
• Provides technical support and escalates unresolved issues.
• Logs and tracks reported problems and resolutions.

• Conducts trainings, maintains IT inventory and documentation.
• Assists in tech evaluations and upgrades.
• Coordinates MS Office and antivirus license management.
• Performs preventive system maintenance and troubleshooting

• Develops and consolidates report templates and system status updates.
• Reviews quarterly reports: Customer Count, Facings, Geo-tagging, and weekly reports on SFA status, system issues, and ad-hoc reports

• Updates and conducts quarterly systems assessments and SOP compliance checks.
• Consolidates findings and works with admins for enhancements

• Validates distributor incentives based on targets.
• Coordinates adjustments
• Proficient in oral and written communication skills, able to use Microsoft Office Software programs in the presentation.
• Proficient in computer-based programs
• Planning and Organizing Skills
• Knowledgeable in IT hardware and software maintenance
• Analytical with above-average problem-solving skills and ability to think outside the box