[ref. e1064020] Alorica - Customer Service Representative
Alorica Quezon City Full-time
About the role
As a Customer Service Representative at Alorica Teleservices, Inc., you will be the friendly voice that connects our customers to the solutions and support they need. Joining our world-class team in Quezon City, Metro Manila, you will play a vital role in delivering an exceptional customer experience and maintaining our strong reputation.This is a full-time position that offers opportunities for professional growth and development.
What you'll be doing- Answering inbound calls from customers and patiently guiding them through enquiries and issues
- Documenting customer interactions and updating relevant systems with key information
- Resolving customer complaints in a timely and professional manner
- Identifying upsell and cross-sell opportunities to enhance customer satisfaction and loyalty
- Adhering to all company policies, procedures and quality standards
- Contributing to a positive, collaborative team environment
- Excellent communication and interpersonal skills, with the ability to build rapport and empathise with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer enquiries
- Familiarity with customer service or call centre operations, preferably in the call centre or customer service industry
- Flexibility to work in a fast-paced environment and adapt to changing priorities
- A genuine passion for providing outstanding customer service
What we offer
At Alorica Teleservices, Inc., we are committed to creating an environment where our employees can thrive. In addition to a competitive salary, you'll enjoy a range of benefits including health insurance, opportunities for career development, and a supportive team culture.We also offer flexible work arrangements to help you maintain a healthy work-life balance.
About us
Alorica Teleservices, Inc. is a leading global provider of customer experience solutions. With a team of over 100,000 employees worldwide, we partner with some of the world's most recognisable brands to deliver exceptional customer service and support.Our mission is to make lives better, one interaction at a time, and we're excited to welcome passionate individuals like you to join our journey.
Apply now to become our next Customer Service Representative and be part of a dynamic, customer-focused team.
AloricaQuezon City
Alorica Cubao is hiring a Full time URGENT HIRING | Customer Service Representative & Technical Support Representative
• Alorica Cubao
• Virtual Process Via Zoom
• START ASAP!
role in Cubao, NCR.
Apply now to be part of our team.
Job summary...
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