Customer Service Representative - Virtual Assistant
This a Full Remote job, the offer is available from: Philippines
This is a remote position.
Virtual Rockstar is looking for a full-time Customer Service Representative to serve as a Virtual Front Desk Ambassador for our client, a hospitality-focused hotel in Indiana. This is a remote position ideal for someone with strong communication skills, a customer-first mindset, and the ability to stay calm, helpful, and organized in a fast-paced environment.
About the Client
Our client is a team of hospitality professionals committed to providing an outstanding experience for every guest. They believe great service begins with a great team—one that is reliable, hard-working, and fully committed to putting the guest first.Teamwork, professionalism, and a dedication to quality service are central to everything they do.
Purpose: To deliver exceptional service experiences that leave a positive, lasting impression on every guest.
Core Values:
- Customer-first hospitality
- Professionalism and reliability
- Teamwork and collaboration
- Accountability and ownership
- Greet and register guests remotely, assign rooms, and manage check-in/check-out procedures
- Make and confirm reservations using hotel software
- Answer guest inquiries regarding hotel services, directions, amenities, and local recommendations
- Verify payment methods and process transactions
- Coordinate with on-site staff (housekeeping and maintenance) to resolve guest issues
- Maintain accurate guest records and room availability using hotel systems
- Log guest feedback and escalate issues to management when necessary
- Ensure a high level of service in accordance with the hotel’s standard operating procedures
- Smile and greet virtually—project professionalism and hospitality in all guest interactions
- Assist in shift-end procedures and complete daily checklists with support from the on-site team
- Choice Advantage
- Slack
- Otelier
- Other task-specific hospitality tools
- 2+ years of customer service or front desk experience (hotel experience strongly preferred)
- Excellent written and verbal communication skills
- Proficiency with hotel management or reservation software (Choice Advantage is a plus)
- Strong multitasking skills and ability to stay organized in a remote work environment
- Ability to remain calm, patient, and professional when dealing with guest concerns
- Comfortable working independently while coordinating with an on-site team
- Availability to work full-time, including weekends or evenings as needed
- Reliable internet connection and remote work setup
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Salary:
$6.00-7.50
This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.