Team Leader – Outbound Sales B2B Technology

Job description:

Outbound Sales Team Leader – B2B Technology / EdTech Campaign

Campaign Type: Outbound B2B Technology / EdTech / Managed Services Lead Generation Work Setup: On-site (Parañaque and/or Los Baños)

Reports To: CEO

Position Overview

E-Teleconnect is seeking a high-performance Outbound Sales Team Leader to manage and develop a team of Sales Development Representatives (SDRs) supporting a complex B2B technology and EdTech outbound campaign.

This role requires a strategic floor leader capable of driving outbound sales performance in a high-rejection, executive-facing environment. The ideal candidate must possess advanced coaching ability, operational discipline, emotional intelligence, and strong analytical capabilities.

The Team Leader will oversee daily outbound operations, agent productivity, conversion performance, quality assurance, coaching, morale management, and KPI execution while ensuring the team consistently delivers qualified appointments to the client pipeline.

This is not a traditional call center supervisory role. The campaign requires consultative outbound engagement with institutional and executive-level prospects, meaning the Team Leader must understand sophisticated B2B sales conversations and coach agents beyond basic script compliance.

Core Responsibilities

Team Performance Management

Lead and manage a team of outbound SDRs and appointment setters

Drive daily KPI achievement across call volume, talk time, conversions, and appointment quality Monitor agent productivity, schedule adherence, and operational discipline

Maintain accountability through performance tracking and coaching

Live Coaching & Development

Conduct real-time call monitoring and side-by-side coaching

Deliver daily huddles, roleplay sessions, and objection-handling workshops

Improve agent conversational agility and executive-level communication

Coach agents on discovery-based selling and consultative outreach

Quality Assurance & Conversion Optimization

Analyze call recordings and identify conversion barriers

Optimize scripts, rebuttals, call openings, and qualifying questions

Improve lead-to-qualified appointment ratios

Ensure consistency in CRM documentation and follow-up execution

Campaign Analytics & Reporting

Monitor dialer metrics, occupancy rates, penetration ratios, and conversion trends Identify performance bottlenecks and operational inefficiencies

Prepare daily, weekly, and monthly performance reports

Recommend data strategy improvements and targeting adjustments

Morale & Leadership

Maintain positive team culture in a high-rejection outbound environment

Recognize burnout indicators and morale decline early

Motivate underperforming agents constructively

Create a performance-driven but psychologically stable environment

• Must have at least 5 years of working experience leading an outbound sales team and documented results.
• Strong coaching ability - Can modify his/her style of communication and messaging that can resonate with the agents and effect resolution
• High emotional intelligence: Can empathize with agents, recognize frustration and mood of agents and adjust accordingly.
• Has Strong Analytical Skills - Can analyze metrics, contact rates, appointment quality to identify performance gaps.
• Excellent communication skills - Must be able to communicate with precision both to agents and clients.

Successful Team Leaders in this role are able to:

Build a disciplined, high-converting outbound sales culture

Increase appointment quality and conversion rates

Reduce agent burnout and attrition

Develop agents into consultative sales professionals

Maintain operational consistency under pressure

Drive performance while preserving morale

Create measurable pipeline impact for clients