IT Specialist (Systems Support)
Work Arrangement / Work Shift:
- Hybrid setup.
- May need to support system rollouts or operational incidents outside regular working hours when necessary.
- Collaborates closely with cross-functional teams across the organization.
Role Overview:
The IT Specialist for Business Applications and Productivity Tools is responsible for the day-to-day administration, optimization, and support of Atticus’ core business applications and cloud-based productivity platforms (e.g., Google Workspace, Sophos, HubSpot, Zoom, DocuSign).
The role focuses on ensuring systems are properly configured, secure, and aligned with business processes. The Specialist will handle application management, access control, integrations, reporting, and user enablement.
In addition, the role will provide ad hoc IT support assistance (e.g., troubleshooting, device support, and ticket handling) as needed to support business continuity, but this is not the primary responsibility of the role.
What You’ll Be Doing:
- Application Management & Administration
- Configure, manage, and optimize core SaaS platforms based on business needs
- Monitor system performance and troubleshoot application-related issues
- Perform system updates and ensure alignment with evolving workflows
- Access, Identity & License Management
- Manage user accounts, roles, and permissions across systems
- Support onboarding/offboarding and ensure timely access provisioning
- Track and optimize license usage, including inactive accounts and invoices
- Application Inventory & Lifecycle Management
- Maintain accurate inventory of tools, licenses, and system ownership
- Support evaluation, upgrades, replacements, or decommissioning of applications
- Training & User Enablement
- Provide application-level support and guidance to users
- Develop training materials, SOPs, and FAQs to improve adoption
- Promote best practices in using productivity tools
- Governance, Compliance & Best Practices
- Ensure systems comply with IT policies (security, data retention, access control)
- Enforce governance standards across business applications
- Reporting & Optimization
- Monitor usage, adoption, and performance of applications
- Provide insights and recommendations for process and cost optimization
- Secondary: IT Support (Overflow & Escalation Support)
- Provide first-line support for hardware, software, and connectivity issues when needed
- Assist in resolving service desk tickets during high volume or escalations
- Support device setup, maintenance, and basic troubleshooting
- Assist in documentation and knowledge base updates
- Support IT projects and rollouts as required
This responsibility is performed only when required and should not impact the delivery of core Business Applications responsibilities.
What You’ll Need:
- Bachelor’s degree in IT, Computer Engineering, Computer Science, MIS, or related field (or equivalent experience)
- 2+ years in SaaS administration or business applications support
- Experience with tools like Google Workspace, FreshService, etc.
- Exposure to IT support / helpdesk environments is a plus
- Strong SaaS administration and troubleshooting skills
- Familiarity with APIs, SSO, and identity platforms
- Basic knowledge of endpoint troubleshooting (Sophos endpoint, Windows/macOS, networking basics)
About Atticus:
Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams.
Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention.We ensure the teams perform like extensions of the client’s own operations.
Who We Are:
We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.
Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.
We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.
Why Join Us:
At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.