Content Moderator |CSR| Customer Service Representative | Fresh Graduate

apartmentNezda Technologies placeMuntinlupa scheduleFull-time calendar_month 

About the role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Alabang. As a CSR, you will be responsible for providing exceptional customer service and support to our clients.

OPEN POSITIONS

Content Moderator – Non-Voice (Alabang)
  • ₱19,500 Salary Package (excluding night differential)
Requirements:
  • At least High School Graduate
  • With or without BPO experience
Finance Account – Voice (Alabang)
  • ₱19,500 Salary Package (excluding night differential)
Requirements:
  • At least High School Graduate
  • With or without BPO experience
Travel and Hospitality Account – Voice (Alabang)
  • ₱18,500 Salary Package (excluding night differential)
Requirements:
  • At least High School Graduate
  • With or without BPO experience
What you'll be doing
  • Handling incoming customer inquiries and resolving issues efficiently and effectively
  • Providing exceptional customer service and maintaining a high level of customer satisfaction
  • Responding to customer queries via phone and other communication channels
  • Documenting customer interactions and maintaining accurate records
  • Identifying and escalating complex issues to the appropriate team members
  • Actively contributing to the continuous improvement of customer service processes
What we're looking for
  • Amenable to work on-site in Alabang
  • Willing to work on a night shift and shifting schedule
  • Previous experience in a customer service or call center role is an advantage
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and critical thinking skills
  • Proficient in using customer service tools and software applications
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Commitment to delivering a high standard of customer service
What we offer
  • Competitive salary package
  • HMO on Day 1
  • Night Differential
  • 13th Month Pay
  • Opportunities for career growth and development
  • Comprehensive health and wellness benefits

About us

We are a leading provider of innovative technology solutions. Our mission is to empower our clients with cutting-edge products and services that drive their success. With a strong focus on customer satisfaction, we are committed to building long-lasting relationships and delivering exceptional results.

Apply now and join our team of passionate professionals!

#BPO #CustomerServiceRepresentative #Alabang #VoiceAccount #NonVoiceAccount #FinanceAccount #TravelAccount #ContentModerator

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