Urgent Hiring - Quality Assurance Team Lead - Davao Onsite
Teleperformance Davao Full-time
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review.
Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines.Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence.Typically manages a team of Individual Contributor co-workers.
Davao
Job Description
Posted on 31 March 2026
The Head of Quality Assurance is responsible for developing, implementing, and overseeing the organization’s quality assurance strategy to ensure products, services, and processes meet internal standards...
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