Customer Experience Specialist - College Grad with 1 Year BPO Exp Needed

Problem-Solvers Needed!!

If that sounds like you, don't wait — apply now and be the superhero our client's customers need!

We need individuals with at least 1 year of customer support experience, basic background or familiarity with solar processes (permitting, installation, or utility timelines), who can think positively, solve problems, and deliver friendly, effective solutions.

• Deliver world-class customer experience in partnership with the CX Pro, providing updates and answering questions across inbound and outbound calls, emails, and text interactions rolled over from the CX Pro team.
• Set clear customer expectations through every interaction.
• Follow company call center policies, procedures, and performance standards.
• Handle queue-based responsibilities to support quicker project progression.
• Read and understand project notes and details with a high level of accuracy.
• Provide positive, accurate, and timely resolution to customer questions and requests.
• Maintain up-to-date knowledge of local utility, permitting, and other external lead times.
• Document all customer interactions in accordance with standard processes.
• Handle escalated projects in collaboration with stakeholders across the business, escalating to the CX Specialist Manager when necessary.
• Coordinate regularly with the CX Pro on customer feedback to ensure a consistently positive customer experience.
• Collect document signatures as needed.

• Must be a college graduate of any 4-year course.
• Basic understanding of solar processes (installation, permitting, or utility timelines).
• At least 1 year of customer support experience preferred.
• Strong problem-solving and communication skills.
• Positive attitude with a customer-first mindset.
• Ability to multitask and manage queue-based responsibilities effectively.

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.

Our office is located on the 10th floor of Tower 1, Rockwell Business Center, Pasig City