Customer Experience Intern
With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry.
If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.
Our Core Purpose: We ensure mobile technology works so that people can focus on what matters
Our Core Values:
- Genuine and Respectful
- Pride in Everything We Do
- Excellence through Innovation
- Obsessed with Customer Success
Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.
We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.
Job Responsibilities:
- Help manage incoming phone calls, email, and take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Purchase Order and Sample Order creation, review, release
- Work on RMA requests, Invoice inspection, timely processing
- Provide ETAs and tracking numbers proactively
- Be a support for all warranty issues
- Help in weekly open order review and inspection, communication to partners
- Other tasks and projects assigned by manager
As a Customer Experience Intern, you'll support our Customer Experience team by assisting with customer inquiries, order management, warranty support, and cross-functional coordination to help deliver an outstanding customer experience. This internship offers hands-on exposure to customer service, operations, and business communication, providing an excellent opportunity to build practical skills in a collaborative and fast-paced environment.
Job Responsibilities:
- Background in communication, marketing, or business
- Willingness to work on night shift and hybrid work model at Silver City, Pasig