CSR Wave 1 (Uber Ridesharing Acc) Bridgetowne Site - Up to 28k salary

About the role

As a CSR Wave 1, you will be at the forefront of delivering exceptional customer support to Uber riders and drivers, ensuring their experience with the platform is seamless and satisfactory. This role is integral to maintaining Uber's reputation for outstanding service and plays a vital part in supporting the growth of the ridesharing economy in the Philippines.

1. Respond to customer inquiries and support requests via phone, email, chat, and other communication channels in a timely and professional manner
2. Assist riders and drivers with account-related issues, booking concerns, payment problems, and general platform questions
3. Troubleshoot technical issues and provide step-by-step guidance to resolve customer problems
4. Document all customer interactions accurately in the system and maintain detailed records of issues and resolutions
5. Handle complaints professionally and escalate complex issues to senior support staff when necessary
6. Provide product information and educate customers about Uber's features, services, and safety protocols
7. Maintain a professional and courteous demeanour whilst managing high call volumes and meeting performance targets
8. Collaborate with team members and managers to improve service quality and identify process improvements
9. Adhere to company policies, procedures, and quality standards whilst delivering consistent customer support

1. High school diploma or equivalent qualification (Bachelor's degree is a plus)
2. Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly
3. Strong customer service background, preferably in a call centre or customer support environment
4. Proficiency in English (speaking and writing); knowledge of additional languages is advantageous
5. Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality
6. Problem-solving skills and a proactive approach to resolving customer issues
7. Patience and empathy when dealing with difficult or upset customers
8. Familiarity with call centre systems, CRM software, and computer applications
9. Ability to work in a fast-paced environment and meet performance metrics and targets
10. Reliability and punctuality with a strong commitment to attendance and shift adherence
11. Willingness to work in shifts, including evenings and weekends as required

1. Competitive salary package of up to PHP 28,000 per month
2. Full-time employment with job stability and career progression opportunities
3. Comprehensive training programme to equip you with the knowledge and skills to succeed in the role
4. Health and wellness benefits to support your physical and mental wellbeing
5. Opportunity to work with a globally recognised brand and be part of a dynamic, diverse team
6. Performance-based incentives and recognition programmes
7. Professional development and training opportunities to advance your career in customer service
8. Collaborative work environment with supportive management and peer colleagues

About us

Our commitment to excellence, innovation, and employee development has made us a trusted name in the recruitment and staffing industry. We believe in fostering a workplace culture that values diversity, collaboration, and continuous improvement, enabling our team members to thrive and grow in their careers.

Apply now

If you are a customer-focused professional with a passion for delivering outstanding service, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience in customer service. Join YWA HUMAN RESOURCE CORPORATION and be part of a team that is making a difference in the ridesharing industry.