CSR (Ride Hailing) - Virtual Process Until Job Offer | August Class

About the role

This role is vital to maintaining customer satisfaction and loyalty whilst ensuring seamless operations across our ride hailing services. Please note that the initial recruitment process will be conducted virtually, with the position commencing in August following a successful job offer.

1. Handle inbound and outbound customer inquiries via phone, email, chat and other communication channels related to ride hailing services
2. Resolve customer complaints and issues promptly, including booking problems, payment disputes, driver concerns and safety-related matters
3. Provide accurate information about ride hailing services, pricing, promotions and platform features to customers
4. Maintain detailed and accurate records of customer interactions and transactions in the company system
5. Process refunds, credits and other financial adjustments in accordance with company policies
6. Escalate complex or sensitive issues to senior management or specialised teams when necessary
7. Assist in identifying trends and patterns in customer feedback to inform service improvements
8. Adhere to quality standards, call handling procedures and company policies at all times
9. Contribute to a positive team environment through collaboration and knowledge sharing

1. Excellent communication skills in English, both verbal and written, with clear pronunciation and professional demeanour
2. Previous experience in customer service or call centre environments, preferably within the transportation or ride hailing industry
3. Strong problem-solving abilities with the capacity to remain calm and patient when dealing with difficult customers
4. Proficiency in using computer systems, CRM software and multiple communication platforms
5. Ability to multitask effectively, manage time efficiently and meet performance targets consistently
6. High level of attention to detail and accuracy when processing customer information and transactions
7. Willingness to work in a fast-paced environment and adapt to changing priorities
8. Strong listening skills and empathy for customer concerns
9. Basic knowledge of ride hailing services and the ability to quickly learn new systems and procedures

1. Competitive salary package commensurate with experience and qualifications
2. Full-time permanent employment with job security and stability
3. Comprehensive training programme to ensure you are well-equipped to succeed in the role
4. Opportunities for professional development and career advancement within StaffSmart Outsourcing
5. Performance-based incentives and bonuses
6. Health and wellness benefits to support your overall wellbeing
7. Supportive and collaborative team environment with experienced management
8. Work-life balance initiatives to promote employee satisfaction

About us

Our company culture emphasises teamwork, professional development and continuous improvement, making us an ideal employer for those seeking meaningful career opportunities in the customer service and business process outsourcing sectors.

Apply now

We look forward to hearing from you and welcoming you to the StaffSmart Outsourcing family.