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Who’s Foundever?
Foundever is a global leader in the customer experience (CX) industry, employing over 170,000 associates worldwide. The company partners with more than 750 leading and digital-first brands to deliver innovative CX solutions, technology, and expertise.
What’s in it for you?
Career Growth: Foundever provides comprehensive training and career advancement programs, such as Talent+ and the My Academy learning platform, to support employees' professional development.
Wellbeing Initiatives: The wellness program promotes health and wellness among employees, offering a holistic wellness package that includes free medications and health benefits for same-sex couples.
Inclusive Culture: Foundever fosters a diverse and inclusive environment through Employee Resource Groups (ERGs) and initiatives like Circles, ensuring all employees feel valued and supported.
Recognition: Foundever has been recognized as a Great Place to Work in the Philippines, reflecting its commitment to creating a positive workplace culture.
Don’t miss out on this fantastic opportunity.
See the details below to start your application.
You have the option to attend the on-site interview or join the virtual interview process, whichever is more convenient for you.
On-Site Interview Details:
Recruitment Operating Days: Monday to Friday
Operating Hours: 9:00 AM to 5:00 PM
Site Location: Robinsons Luisita, San Miguel, Tarlac City (in front of RCBC bank).
Virtual Process Link: https://sitel.zoom.us/j/91835940376
Virtual Interview Schedule: Monday to FridayTime: 10:00 AM to 6:00 PM
Instructions:
- Click on the meeting link above.
- Ensure you have a stable internet connection.
- Use a device with a working camera and microphone.
- Join the meeting within the specified time frame.
- Avoid any technical issues.
- College Graduates (No experience required).
- Senior high school, 2-year Vocational Course Graduates and 2-years Undergraduates (Must have at least 6months customer facing experience.
- High school diploma or equivalent (must have at least 6months BPO Experience).
- Strong communication skills (verbal and written).
- Proficiency in relevant computer applications and typing skills.
- With financial background is a plus but not required.
- Ability to handle stressful situations and multitask efficiently.
- Strong problem-solving and critical-thinking abilities.
- Customer service experience is an advantage.
- Willingness to work in shifting schedules, including nights, weekends, and holidays.
- Ability to work in a team-oriented environment.
- Patience, empathy, and active listening skills.
- Good comprehension and adaptability to various customer needs.
- Answer inbound and outbound calls in a professional manner.
- Assist customers with inquiries, complaints, or technical issues.
- Provide accurate information and solutions based on company policies.
- Process orders, applications, or requests efficiently.
- Escalate complex issues to higher management when necessary.
- Document customer interactions and maintain accurate records.
- Meet or exceed performance targets (call handling time, customer satisfaction).
- Follow call scripts and guidelines to ensure service quality.
- Stay updated on company products, services, and promotions.
- Uphold confidentiality and security of customer information.
- Maintain a positive and professional attitude in all interactions.
Foundever known as Sitel Group is a global leader in providing excellent employee experience, among its other services.