Learning & Development Manager

About the Role:

This role plays a critical part in building a future-ready workforce in Eastvantage by aligning learning and organizational development initiatives with EV’s business goals.

Key accountabilities:

• Develop and deliver customized learning programs based on client needs and operational requirements.
• Collaborate with stakeholders to identify skill gaps and training priorities.
• Ensure training content is engaging, scalable, and aligned with industry standards.

• Design career development frameworks and learning pathways for various roles.
• Launch upskilling and reskilling initiatives to support talent mobility and readiness for emerging technologies.
• Track program effectiveness and continuously refine based on feedback and performance data.

• Lead OD initiatives that support culture building, leadership development, and change management.
• Conduct organizational assessments and recommend interventions to improve team effectiveness and employee engagement.
• Partner with HR and business leaders to align OD strategies with workforce planning and business transformation.

• Manage training logistics, including scheduling, facilitation, and evaluation.
• Oversee internal and external trainers, vendors, and learning platforms.
• Ensure compliance with training documentation and reporting standards.

• Collaborate with HR Business Partners, Talent Acquisition, and Operations to align L&D and OD efforts with business goals.
• Present learning and development metrics, impact reports, and recommendations to leadership and clients.

• Apply data-driven insights to improve learning programs and delivery methods.
• Introduce innovative learning technologies and methodologies (e.g., blended learning, microlearning).
• Benchmark against industry best practices to maintain competitive learning offerings.

Requirements:

• Bachelor’s degree in Human Resources, Education, Psychology, Organizational Development, or related field.
• Minimum 5 years of experience in Learning & Development, with exposure to Organizational Development, preferably in the BPO or IT industry.
• Proven experience in designing and implementing scalable training and OD programs.
• Strong understanding of adult learning principles, instructional design, and change management.
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with learning management systems (LMS) and digital learning tools.

About Eastvantage:

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Morocco, Bulgaria, and Belgium. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years.

We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!