Medical Records Retrieval Specialist (Call-Based) | Onsite | Makati | Day 1 HMO
Supporting Legal Teams with Reliable Medical Documentation
Our client specializes in retrieving and managing medical records to support legal cases efficiently. They work closely with healthcare providers and legal professionals to ensure timely access to critical documentation. With a strong focus on accuracy, compliance, and responsiveness, they play a key role in helping legal teams move cases forward with confidence.
Job Description
As a Medical Records Retrieval Specialist, you contact medical providers to follow up on records requests, confirm statuses, and gather timelines. You ensure accurate documentation and provide clear summaries that support legal case progress.
Job Overview
Employment type: Full time
Shift: Night shift Monday to Friday 09:00 PM - 06:00 AM PHT Weekends Off
Work setup: Onsite, Makati
Exciting Perks Await!- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Fluent English (spoken and written) - must sound professional and confident on calls
- Minimum 1-3 years of experience in medical, healthcare, legal, or records retrieval roles
- Strong phone communication and follow-up skills
- Ability to navigate conversations with medical offices efficiently
- Experience handling sensitive information (HIPAA awareness preferred)
- High attention to detail and strong note-taking ability
- Prior experience with medical records retrieval companies
- Familiarity with U.S. healthcare systems and workflows
- Experience using CRM systems or tracking tools
- Background in legal case support or personal injury workflows
- Ongoing, long-term partnership
- Scalable based on volume
- Performance-driven (quality of calls and accuracy of summaries)
- Make outbound calls to medical providers and facilities
- Confirm receipt of records requests
- Check status of processing
- Obtain expected completion timelines
- Identify any missing requirements (authorizations, fees, etc.)
- Maintain professional and persistent follow-up
- Accurately document each interaction
- After every call, the specialist must provide a brief but detailed summary including:
- Facility name and contact person (if available)
- Current status of the records request
- Expected timeline for completion
- Any issues or delays (missing documents, fees, etc.)
- Clear next steps or required follow-up actions
- Summaries must be concise, structured, and easy to review
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose.Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.