Sales Representative / Customer Service
Link Logistics Makati Full-time
About the role
We are looking for a dynamic and customer-focused Sales & Customer Service Representative to join our team. This dual-role position is responsible for developing strong client relationships, identifying sales opportunities, and ensuring excellent customer support throughout the client lifecycle.You’ll play a critical role in both growing revenue and maintaining high levels of customer satisfaction.
Sales Representative:
- Actively identify and pursue new sales opportunities with prospective and existing customers.
- Respond to customer inquiries, prepare accurate quotes, and follow up to close deals.
- Maintain an up-to-date knowledge of products, pricing, and promotions.
- Build long-term relationships with clients by understanding their needs and offering tailored solutions.
- Meet or exceed sales targets and key performance indicators
Customer Service:
- Serve as the main point of contact for customer inquiries, orders, and service issues.
- Process orders accurately and coordinate with internal departments for timely delivery.
- Handle returns, complaints, and escalations professionally and efficiently.
- Provide product support and post-sale assistance to ensure customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Proven experience as a sales representative or in a customer service-oriented role, preferably within the logistics or transportation industry
- Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients
- Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
- Familiarity with sales techniques and customer relationship management best practices
- Proficiency in Microsoft Office suite and the ability to quickly adapt to new software and systems
- Competitive salary and commission/bonus structure
- Health and medical benefits
- Ongoing training and career development
- A collaborative and supportive work environment
About us
Charter Link Logistics Philippines, Inc. is a leading provider of logistics and transportation solutions in the Philippines. With a focus on exceeding customer expectations, we strive to deliver innovative, reliable, and cost-effective services that help our clients succeed.Our dedicated team of professionals is committed to continuous improvement and fostering a positive, inclusive workplace culture.
If you're excited about the prospect of joining our team and contributing to our ongoing success, we encourage you to apply now.
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