Telecom Order Management Specialist | Day 1 HMO + Free Lunch Daily! | Alabang
TGT Global Quezon City Full-time
HUSTLE IN ALABANG, LUNCH IS ON US!
Free lunch every day, plus extra treats to help you grow, earn, and save more!
Awesome perks await in #WeAreTGT: ALABANG!- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in Alabang (Night Shift!)
Ideal Candidate Profile
What You'll Bring (Experience)- 2 or more years of experience in Telecommunication environment
- 2-5 years' experience supporting order queues for timely action and response
- 0-2 years' experience with Salesforce, Excel and PowerPoint
- Clear writing and communication skills
- Willing to work fully onsite in Alabang (US-based client/partner)
- Ability to operate as a member of a strong team, as well as work independently to complete daily tasks and report status as required
- Ability to understand, update and create reports
- Capacity to work on multiple tasks/projects and meet various deadlines
- Aptitude for learning new/different processes within the company to better understand other data architectures and workflows.
- Highly detail-oriented with strong accuracy in all tasks
- Excellent time management; proficient in Word and Excel
- Able to thrive under pressure and meet deadlines in a fast-paced setting
- Strong communication skills — fluent in written and spoken English
- Great at problem-solving, analysis, and research
- Review customer order design requirements for processing before and after customer sales.
- Manage multiple queues and cases while maintaining a 2-day SLA at each stage on accurate response and completion.
- Submit costing request from the client's engineering team, to support necessary requirements for the customer service design
- Gather intercompany costing and summarize for Solutions Engineer & Deal Management teams to process
- For post-sales work, create systems entries in preparation for intercompany ordering and expense tracking
- Submit and support intercompany customer orders and project manage status for completion of work
- Maintain detailed records of orders on intercompany interactions
- Provide reports to management summarizing completed projects and any process improvement ideas
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TGT GlobalManila, 10 km from Quezon City
intercompany customer orders and project manage status for completion of work
• Maintain detailed records of orders on intercompany interactions
• Provide reports to management summarizing completed projects and any process improvement ideas
ABOUT US @ TGT...
TwoconnectManila, 10 km from Quezon City
to detail, and the ability to thrive in a dynamic and collaborative environment.
Key Responsibilities
• Process and review customer order data from the Order Management System (OMS) and eCommerce platforms.
• Perform system checks and resolve pricing...