Telecom Order Management Specialist | Day 1 HMO + Free Lunch Daily! | Alabang

HUSTLE IN ALABANG, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
• Vibrant City Location: Work in Alabang (Night Shift!)

Ideal Candidate Profile

• 2 or more years of experience in Telecommunication environment
• 2-5 years' experience supporting order queues for timely action and response
• 0-2 years' experience with Salesforce, Excel and PowerPoint
• Clear writing and communication skills
• Willing to work fully onsite in Alabang (US-based client/partner)

• Ability to operate as a member of a strong team, as well as work independently to complete daily tasks and report status as required
• Ability to understand, update and create reports
• Capacity to work on multiple tasks/projects and meet various deadlines
• Aptitude for learning new/different processes within the company to better understand other data architectures and workflows.
• Highly detail-oriented with strong accuracy in all tasks
• Excellent time management; proficient in Word and Excel
• Able to thrive under pressure and meet deadlines in a fast-paced setting
• Strong communication skills — fluent in written and spoken English
• Great at problem-solving, analysis, and research

• Review customer order design requirements for processing before and after customer sales.
• Manage multiple queues and cases while maintaining a 2-day SLA at each stage on accurate response and completion.
• Submit costing request from the client's engineering team, to support necessary requirements for the customer service design
• Gather intercompany costing and summarize for Solutions Engineer & Deal Management teams to process
• For post-sales work, create systems entries in preparation for intercompany ordering and expense tracking
• Submit and support intercompany customer orders and project manage status for completion of work
• Maintain detailed records of orders on intercompany interactions
• Provide reports to management summarizing completed projects and any process improvement ideas

ABOUT US @ TGT GLOBAL

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Make the most of our 100% virtual recruitment. Apply today!