Technical Support Representative II
Start Date: June 22, 2026
The Technical Support Representative II is responsible for diagnosing and resolving technical issues related to products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers.Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life as a Technical Support Representative II look like?- Respond promptly and professionally to customer inquiries via phone and email.
- Diagnose and troubleshoot technical issues reported by customers, with a strong focus on interpreting automotive electrical systems and wiring principles to provide accurate solutions.
- Translate complex technical information from schematics into clear, step-by-step instructions for business professionals.
- Develop and maintain a comprehensive understanding of our products and services.
- Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues.
- Document and track all customer issues, ensuring thorough and accurate records for future reference.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
- Meet or exceed performance targets for related KPIs.
- Perform other duties as assigned.
- 2 years of experience in technical support or a related customer-facing role.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with ticketing systems and customer support software.
- Bachelor’s degree in a related technical field or equivalent work experience.
- Basic understanding of automotive electrical systems and wiring principles.
- Familiarity with dash camera installation, configuration, and troubleshooting is preferred.
Ninja Perks and Benefits
Full time employees- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/RqqV_crx10-b8NCt2DI1A
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.