Customer Service Representative

apartmentFair Trade Outsourcing placeIloilo descriptionTemporary calendar_month 

Fair Trade Outsourcing is hiring a Casual/Temporary Customer Service Representative role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Evening
  • Tuesday: Evening
  • Wednesday: Evening
  • Thursday: Evening
  • Friday: Evening
The following are the specific duties and responsibilities of the Customer Service Representative(Voice and Nonvoice). FIXED TERM ONLY (3 months)
  • Back order Inquiries
  • Billing Questions and Issue
  • Cancellation of orders
  • Referring to the manufacturer
  • Following up on orders or concerns
  • Product Inquiries
  • Return and exchange questions and processes
  • Return requests for faulty products or size issues
  • Refunds for items
  • Correcting Shipping errors
  • Offering Substitutes for items that are out of stock.
  • Basic Tech Support for items
  • Tracking inquiry
  • Warranty request/claim
  • Wholesale Inquiries
  • Sales
  • Payment processing
REQUIREMENTS
  • Minimum of 6 months Customer service experience
  • Prior knowledge of Retail Ops or similar order processing system is a plus
  • Strong communication skills
  • Quick learner who can pay attention to detail
  • Ability to work well in a team
  • Positive attitude and with desire to help customers
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