Team Leader - Sales | Onsite | Pioneering Account - Muntinlupa
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career — Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!- HMO coverage for you and your family
- Yearly Kick-Off Parties with major giveaways (like the car in 2023!)
- Get recognized through our ‘Value Awards’
- Grow your career – yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
As a Team Leader / Team Leader Apprentice, you’ll provide hands-on supervision, direction, and support to your team to ensure performance targets and service standards are consistently met. You'll play a vital role in driving performance, managing escalations, and enabling team growth.Reporting to the Dedicated Operations Manager, your leadership will directly contribute to team success and customer satisfaction.
YOUR DAILY RESPONSIBILITIES- Provide hands-on supervision, direction, and support to the team to ensure performance targets and service standards are met
- Lead the team to achieve and surpass sales goals and key performance indicators (KPIs) such as conversion rates, call volumes, and average order value.
- Analyze sales data and reports to identify trends, forecast sales, and develop targeted strategies for improvement.
- Conduct regular call monitoring and quality assurance checks to ensure agents are following sales scripts and best practices.
- Provide real-time coaching and constructive feedback to agents to improve their sales techniques and product knowledge.
- Handle escalated customer inquiries and sales objections, providing expert guidance and resolution.
- Ensure compliance with quality assurance standards through regular call monitoring and feedback sessions
- Drive process improvements by identifying inefficiencies and implementing strategies to optimize team productivity and customer satisfaction
- Strong verbal and written communication skills with an emphasis on clarity
- Proven experience in a sales-focused call center environment, with a track record of meeting or exceeding sales targets.
- Proficient in Microsoft Office (Outlook, Word, Excel); quick to learn new tools
- Strong understanding of sales principles, customer psychology, and the sales lifecycle.
- Detail-oriented with strong accuracy and organizational skills
- Skilled at managing time and priorities in a fast-paced environment
- Empathetic and professional with a customer-first mindset
- Strong relationship-building and problem-solving capabilities
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever – Smart questions spark smart solutions
- Entrepreneurial Energy – Think like an owner. Solve like a founder
- Fast with Intent – We move fast and deliver real results
- Laugh and Learn – We don’t take ourselves too seriously, just our results
What are you waiting for? Join the A-Team and experience the A-Life!