Sales Advisor
- Customer Assistance and Sales
l Product Knowledge:
ü Maintain thorough knowledge of the Jupiter Electric Scooters, including features, benefits, pricing, financing options, and maintenance.
l Customer Interaction:
ü Greet customers warmly, understand their needs, and provide product recommendations based on their requirements (e.g., scooter models, accessories, financing plans).
l Sales Process:
ü Guide customers through the sales process, including product demonstrations, handling inquiries, offering test rides, and providing information on product warranties and service packages.
l Closing Sales:
ü Actively close sales by addressing customer concerns, negotiating terms, and finalizing purchase agreements.
l Upselling and Cross-selling:
ü Promote additional products or services (e.g., accessories, extended warranties, or maintenance packages) that complement the customer's purchase.- Customer Service and Relationship Building
l Customer Engagement:
ü Develop strong relationships with customers by offering personalized service, building trust, and maintaining contact after the sale.
l Problem Resolution:
ü Handle customer complaints and resolve issues promptly and professionally to ensure customer satisfaction.
l Follow-up:
ü Follow up with customers post-sale to ensure satisfaction, encourage repeat business, and obtain referrals.
l Customer Education:
ü Provide guidance on scooter maintenance, proper usage, and safety tips to enhance the customer’s ownership experience.- Sales Target Achievement
l Sales Quotas:
ü Meet or exceed individual sales targets and dealership objectives through effective selling techniques and customer engagement.
l Promotions:
ü Actively participate in dealership promotions and sales events, ensuring customers are informed about current offers, discounts, or financing options.
l Reporting:
ü Maintain accurate records of sales activities, customer interactions, and sales figures.
ü Provide regular updates to the sales manager regarding performance.- Inventory and Product Display Management
l Product Display:
ü Assist in the setup and maintenance of attractive product displays, ensuring that scooters and related products are well-presented and easy for customers to view and test.
l Inventory Monitoring:
ü Help track and monitor stock levels of scooters, parts, and accessories.
ü Inform the sales manager of low stock or popular items that need replenishment.
l Product Demonstration:
ü Conduct live demonstrations of scooters and accessories, showcasing their features, benefits, and advantages over competitors’ products.- Administrative and Sales Support
l Documentation:
ü Ensure all sales transactions are accurately documented, including sales contracts, financing paperwork, and customer details.
l Data Entry:
ü Enter customer information and sales details into the dealership’s CRM system, ensuring data is current and accurate.
l Collaboration:
ü Work closely with other team members, including sales managers, finance personnel, and service staff, to ensure a seamless customer experience.
l Lead Generation:
ü Assist in generating leads through various means such as referrals, follow-up calls, events, and online inquiries.- Dealership Representation
l Brand Representation:
ü Represent the Jupiter Electric Scooter brand professionally at all times, maintaining a positive image and contributing to brand awareness.
l Event Participation:
ü Attend dealership events, exhibitions, or promotional activities to represent the dealership and showcase products.
l Teamwork:
ü Collaborate with other sales associates, management, and support staff to achieve dealership goals and maintain a positive work environment.B. Key Skills and Competencies
l Sales Skills:
ü Strong ability to persuade, negotiate, and close deals while focusing on customer satisfaction.
l Communication:
ü Excellent verbal communication skills, with the ability to present product information clearly and professionally.
l Customer Service:
ü Ability to build relationships with customers, handle objections, and resolve issues promptly.
l Product Knowledge:
ü In-depth understanding of Jupiter Electric Scooters, their features, benefits, and competitive advantages.
l Tech-Savvy:
ü Comfortable using technology such as CRM systems, tablets, or other devices for customer management and sales processing.
l Attention to Detail:
ü Accuracy in handling paperwork, processing transactions, and keeping records up to date.
l Time Management:
ü Ability to manage multiple customers and tasks simultaneously, prioritizing effectively to meet sales goals.