Customer Success Associate - 100% remote - Philippines
This a Full Remote job, the offer is available from: Philippines
NOTE: This is a FULLY remote role, but the candidate must be within the Philippines region to collaborate with their team, peers, and internal customers.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
As a Customer Success Associate, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts.We look for Customer Success professionals who are self-motivated and tech-savvy. You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships.
Your Mission:
- Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns
- Improve usage and adoption through proactive and content-driven communications
- Respond to inbound requests via the shared Customer Success queue
- Process upsells, cancelation requests, discount requests, and training requests
- Diagnose potential barriers to renewal and work with customers to overcome these barriers
- Demonstrate commitment to our customer base through the highest level of responsiveness
- Identify ways we can consistently delight our customers
This offer from "Hostaway" has been enriched by Jobgether.com and got a 72% flex score.