Blended Training Specialist
Role Details
Type of Support: Delivering and managing multiple training programs.Contract Type: Full-time
Training Schedule: Monday - Friday 7:00 am - 4:00 pmWork Schedule: Monday - Friday 7:00 am - 4:00 pm
Work type and Location: Hybrid, Metro Manila
Start Date: May 14, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals.
A successful Blended Training Specialist will ensure that the training goals of Partners are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner’s core values.When requested, you will also train the Partner’s new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.
What you'll do:
- Assist in creating interactive and engaging instructor-led and online training courses
- Revise, update, and maintain training courses
- Contribute to online instructional design and development standards
- Adhere to Partner brand, image, and style guidelines in training asset development
- Utilize best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
- Schedule and deliver standard training plans on a defined timeline for Partners and the staff in a virtual environment
- Maintain current knowledge of Partner’s products
- Show understanding and demonstrate proficiency with various teams’ processes and procedures for successful training of staff
- Conduct training evaluations and provide feedback to staff and management
- Effectively communicate complex concepts related to trust and safety on social media platforms.
What We Expect From You:
- Fundamental understanding and ability to apply adult learning principles
- Proven experience in content moderation, trust and safety operations, or related fields within the social media industry.
- Ability to meet tight timelines
- Ability to quickly learn and absorb partner culture, processes, and policies
- Strong presentation and technical writing skills
- Experience designing training programs
- Demonstrated knowledge of instructional design tools
- Ability to produce thorough and complete documentation
- Ability to work independently as well as a contributing team member
- Excellent listening skills and a commitment to communicate clearly, completely, and on time
- Excellent time management and organizational skills
- Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
- Ability to partner with quality evaluators and develop strategies to support staff development opportunities
- Willingness to accept coaching to remove barriers to effective working relationships
- Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development