Fraud and Risk Analyst
PW Global/Passport.io provides payment operations as a service. With deep expertise in the payments industry and a commitment to solving complex business challenges, PW Global/Passport.io empowers companies to streamline their financial operations.
It delivers the best in software and white-label support to make sure you can combat fraud, prevent and resolve costly chargebacks, increase your billings, build brand loyalty, and process your payments end-to-end with secure and easy-to-use technology.
Who Are We Looking For
We’re looking for a sharp, analytical, and vigilant Fraud and Risk Analyst who thrives in fast-paced environments and is driven to protect both the business and its users from fraud, abuse, and financial risk. You should be detail-oriented, proactive, and energized by the challenge of identifying suspicious behavior, analyzing transaction patterns, and making fast, data-driven decisions to maintain trust and security in our payment ecosystem.
Honesty and Trust are core to who we are. We expect transparent and truthful communication from all our team members.
Learning and Curiosity drive our success. You bring sharp thinking, legal awareness, and a desire to grow alongside a global fintech company navigating complex, international regulations.
Multicultural and Multilingual? Even better. We operate across borders and value team members who can bridge cultural and legal differences with ease.
Position Overview
As a Fraud and Risk Analyst, you will ensure that all customer transactions on the Passport.io platform are secured. As a fraud and risk analyst, you shall monitor transactions in real time, detect and investigate causes of actual or suspected fraud and noncompliance, provide timely feedback, and contribute to the overall improvement of fraud management processes.To succeed in this role, you should be genuinely interested in the internet culture and familiar with the digital goods space, web-based services, mobile services, and how customers make payments online.
What You Will Do- Monitor real-time transactions and report patterns of fraudulent activities;
- Conduct KYC (Know Your Customer) reviews, including identity verification checks, document validation, and ongoing due diligence for new and existing users?
- Use available tools to thoroughly investigate blocked transactions and cases of suspected or actual fraud, and make informed decisions/recommendations;
- Work closely with other teams, such as Customer Support, to better address risk-related inquiries of end-users.
- Evaluate and recommend ways to improve risk and fraud detection systems and strategies.
- Strong analytical and investigative skills, with the ability to detect patterns and anomalies in transactional data
- Highly detail-oriented and organized, with a focus on accuracy and risk mitigation
- Able to work effectively with cross-functional and multicultural teams across time zones
- Comfortable making quick, data-driven decisions under pressure in fast-paced environments
- Familiarity with fraud detection tools, chargeback processes, and risk mitigation techniques is a plus
- Tech-savvy and adaptable to evolving platforms, dashboards, and monitoring tools
- Professional, solution-oriented communicator with sound judgment and discretion
- Team player with a strong sense of accountability and a proactive mindset
- Bachelor’s degree or higher, preferably in Business, Finance, Economics, Criminology, or a related field
- At least 1+ year of experience in fraud detection, risk analysis, or a related role (fintech, payments, or financial services preferred)
- Excellent communication skills in English, both written and verbal
- Flexibility to work on rotating shifts, including nights, weekends, and holidays as needed
- No restrictions on business travel
Why Join Us?
If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:
- Competitive compensation depending on experience and skills
- Career advancement opportunities across a global network
- A dynamic, international team environment
- Exposure to the fintech and gaming industries
- Office-based role in Valero St., Makati City — surrounded by like-minded innovators
This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment.
As part of our growing team in Manila, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay.
Notes: Only shortlisted candidates will be contacted.