BPO Operations Manager | Onsite

We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.

The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.

Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during the course of business.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train, and supervise staff
• Find ways to increase the quality of customer service

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Degree in Business, Operations Management or related field

Pay: Php60,000.00 - Php80,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Rotational shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Required)

Experience:

• OM: 3 years (Required)

Location:

• Baguio City, Benguet (Preferred)